The diler has a new button Stats, which displays all the performance of the campaign in real time.
General
- Current number of active calls
- Service Level
- Utilization - the average utilization of operators for the campaign. Calculated as the ratio of talk time to call waiting time (excluding interruptions)
- Dialer dialers:
- Attempts - The total number of attempts made by the dealer
- Connected - Number of replies
- Bridged - Number of connections
- Machine - The percentage of the definition of the module AMD, as MACHINE of the total number of Connected
- Current state of agents for campaign
- The number of attempts required by the dealer to get 1 connection (Connected)
- Percentage of lost calls from the total number of Attempts attempts
- Average number of calls served by operators
- Average call waiting time
- Average time in conversation by operators
- The average time the operator lifted the tube
- Percentage of subscriber processing completed
- Completed Subscribers by End Status
- Attempts to dial by status
- The remaining types of communications for callers
- Received call statuses from external system
- Interpretation of statuses from external system
Agents
- The current status of operators, with the ability to filter
- Operator number and status, with the possibility of forced status changes
- Calls - the number of calls directed to the operator
- Missed calls - the number of missed calls by the operator
- ATT - average talk time
- ASSA - the average time to connect with the operator
- AIT - average waiting time for a call by an operator
- Utilization - Operator Disposal
- Last offered call - the time of the last call distribution to the operator
- Last logged in - the last time the operator entered
- Last logged out - time of the last exit of the operator
- Operator's time in statuses
Call Routing
Current line usage status