Depending on the operating system, an additional context menu is available on the icon in the quick launch panel.

Information bar 

Information bar contains (shows):

• User name
• Registration status in contact center mode
• Connection status when working through a headset
• Collapse (minimize) app option 
• Close app option 

Search

The menu allows to search the call history and to dial a number for an outgoing call

User status

The icon's color shows the user's current status

By clicking on the Status icon you can open the User status management menu

Calls history 

The log shows the history of all calls of the current user during the last 7 days  

If a call recording is attached to the entry, the voice icon will be displayed 

If any additional information was received during the call (webitel data), the following icon will be displayed

Clicking on the corresponding icon will open detailed information about the call: 

Call directions can be: incoming, outgoing and missed 

Callback

This module displays information on task queues on callback, to which the current user has been added for processing

• Overdue - a list of tasks with expired processing time 
• Task list - a list of tasks that must be completed without a clear completion time
• Scheduled - a list of tasks that are not yet completed, but are scheduled for a specific time
• Completed - list of completed tasks 

Information 

You can view the information about the client and the widget call page for tasks that were added from the "Call from site" widget

Comments 

One can add a comment and view comments left by other users for each of the tasks

Users 

This module displays a list of domain users and their current statuses 

A click on the handset icon to the right of the user initiates a call to the user 

Parameters (properties/settings) 

Parameters can be set either through the configuration file or through the user interface  конфигурационный файл !!!  

• Log out - log out of current user credentials
• Theme - the theme of the application
• Use web phone - includes WebRTC protocol support. If this feature is disabled, a hardware IP phone must be configured
• Use STUN - enable support for external STUN / TURN servers to solve the problem of voice over NAT
• SIP auto answer - adds the ability to automatically answer SIP phone to an outgoing call through the click-to-call
• Agent auto login - automatically switch the CC agent to the call waiting mode after the application starts
• Agent on demand - the functional does not put the agent in the call waiting mode after the end of the call. The agent will change his status in manual mode after each call
• Use post process - displays the post-processing window for outgoing calls. calls 

• The sound of an incoming call - a sound file is playing for an incoming call  
• Incoming call notification - additional information is displayed with the ability to manage the incoming call 

• Missed call notification - displays information about missed calls in a separate pop-up window on a screen 
• Audio devices - allows you to specify devices through which sound notifications and voice will play , voice, and which microphone to use
• Disable auto-update - allows you to disable the auto-update feature of the application. Otherwise, the application will check for new versions each time it is launched. launched 

The call