Depending on the operating system, an additional context menu is available on the icon in the quick launch panel
Information bar contains:
The menu allows to search the call history and to dial a number for an outgoing call
The icon's color shows the user's current status
By clicking on the Status icon you can open the User status management menu
The log shows the history of all calls from the current user during the last 7 days
If a call record is attached to the entry, the voice icon will be displayed
If any additional information was received during the call (webitel data), the following icon will be displayed
Clicking on the corresponding icon will display detailed call information:
Call directions can be: incoming, outgoing and missed.
The module displays the information about the queues for callback, that have been added to the current user for processing
For tasks that have been added from the widget "Call from a site" is available option to view customer information and call address.
Each task has the ability to add a comment and review the comments left by other users.
This module displays a list of domain users and their current statuses
A click on the handset icon to the right of the user initiates a call to this user.
Settings can be set either through the configuration file or through the user interface.