Report on the status of operators:

• Work log of the Call Center agents - time indicators:

• • Operator name
  • Last time to enter CC mode
  • Last time to exit the CC mode
  • Total duration of stay in CC mode
  • Talk and postprocess time
  • Call waiting time (idle)
  • Time spent in the status of "Break"
  • Stay in "Do Not Disturb" Status
  • The ratio of time in conversation to time waiting for a call (excluding breaks and do not disturb).

• On break - Reasons for the break