Webitel user status report:

• Calls by extensions per hours - This table visualizes the number of calls in the context of operators with grouping per hour. The darker the fill - the more calls.
• Extensions by directions - The number of calls to directions in the context of users.
• Users work log - user status log:
  • User
  • Time of stay in the status of CC
  • Time without registering SIP \ WebRTC phone
  • Time with registration SIP \ WebRTC phone
  • During conversation
  • Time spent in the status of "Break"
  • Stay in "Do Not Disturb" Status
  • The ratio of time in conversation to time waiting for a call (excluding "break" and "do not disturb").
• On break - The reasons for the break.