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For the Black List functionality to work correctly, the corresponding module must be added to the current call routing.
To make these settings, please contact webitel technical support via [email protected] or the support portal support.webitel.com.

To configure the [Blacklist] functionality in Creatio, you need to perform the following steps:

1. In the Creatio go to [System Designer] menu.

2. Open [Lookups].

3. Click on the "Add Lookup" button.

Webitel: Knowledge Base > Blacklist setup in Creatio > joxi_screenshot_1578932447864.png

4. Select an object called [Black List], click Select. Specify a name and click the Save button.

Webitel: Knowledge Base > Blacklist setup in Creatio > 1.png

5. Open the created Lookup, click the "Add" button.
Webitel: Knowledge Base > Blacklist setup in Creatio > joxi_screenshot_1578932774580.png

5. Copy the Blacklist name from the [Blacklists] section on the Webitel server.

Webitel: Knowledge Base > Blacklist setup in Creatio > 4.png

6. Paste the Blacklist name from the [Blacklists] section on the Webitel server into the created lookup in Creatio, the "Title" field. Save the changes.

Webitel: Knowledge Base > Blacklist setup in Creatio > joxi_screenshot_1578933160303.png

Now you have the opportunity to add numbers to the Blacklist lookup from the CTI panel of Creatio.
For this:

in the CTI panel select the desired number
click on the link button

Webitel: Knowledge Base > Blacklist setup in Creatio > photoeditorsdk-export (6).png

in the context menu select Add to Blacklist

Webitel: Knowledge Base > Blacklist setup in Creatio > joxi_screenshot_1578996271287 (1).png

in the window that appears, select the Blacklist to which you want to add this number and click Select. Now the number is added to this list.