| Process | Name | Description |
|---|---|---|
| Creating a Webitel dialer | UsrCreateDialer | The process that starts when you add a new entry in the Dialer page and starts the dialer Webitel creation script. After successful creation, the value of WebitelDialerID will be filled in. |
| Creating a member in Webitel v2 | UsrCreateDialerMembersV2 | The process starts when you select an action "Download Numbers" in the Dialer page. |
| Update of the dealer after the changes | UsrDialerChangeUPD | The process starts after changing the entry in the Dialer page and passes through the API Dialer parameters to the Dialer Webitel to synchronize the settings. |
| Launch of Webitel Dialer | UsrDialerStart | The process starts when you select an action "Start Dialer"in the Dialer page. The process sends a request to launch a dialer via the Webitel API. |
| Stop of the Webitel Dialer | UsrDialerStop | The process starts when you select an action "Start Dialer"in the Dialer page. The process sends a request to stop a dialer via the Webitel API.. |
| Outgoing call to Contact | UsrOutputContactCall | A process that automatically starts when a call is distributed to an Operator who participates in calls. Reference process that can be copied and modified by the Customer. After changing the copy of the process, you must specify the parameter Dialer Process |
| Message text generation | UsrMessageGenerator | A process that automatically starts when a new record is added to the detail Participants of the call and generates the text of the message to be voiced by the client and writes it into the Message parameter. |
| Update of Operators in the dialer Webitel | UsrDilerOperatorsUPD | The process that is triggered when adding / modifying / deleting an entry to the details of the Dialer Operators and via the Webitel API sends information about the current list of Operators who must process calls from the dialing. |
Overview
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