Description
The visual call flow designer allows you to create a routing scheme without using code. All ACR applications are available as graphic elements with a set of parameters.
General view of the designer:
Main blocks:
- Primary Workspace
- String for quick application search
- ACR Application Groups
- ACR applications
- Application Manager - application specific parameters input
- Toolbar: scale, save, cancel and online scheme debugging.
Communication between applications is from the out channel (or another, depending on the application) to the in channel. Please note that in each application there can be only one input. To re-use the application, you must hold down the button Shift on the keyboard and stretch to the desired application (this line will be green).
General
Application | Picture | Description | Application manager | |
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Start | Starting event call processing. | |||
Stop | The final call processing event. | |||
Log | The application allows you to display debug information. | Any text information or call variables. | ||
Variables | Variables. | Action
Variable - to enter variables. | ||
Calendar | The calendar. |
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Switch | Multiple choice operator. |
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IF | Conditional operator. | Allows you to check the specified condition and make the transition to the branches true or false. |
Basic
Приложение | Изображение | Описание | Диспетчер приложения | |
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Answer | Switching. | An application can send one of 3 SIP replies:
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Hangup | Finishing. | End the current call with a specific call termination code. | ||
Playback | Play the file(s) in the media channel call. | One or several types of media files preloaded in the section 09 Media can be added. The selected files will be played in a top-down sequence. | ||
Play and get digits | Play the file(s) and write the resulting DTMF to a variable. | The main difference from the previous application is the ability to save DTMF numbers into a variable.
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Sleep | Pause. | Time in milliseconds. | ||
Queue | Waiting queue. | Place a call to a specified waiting queue from 11 Automatic Call Distributor. | ||
Queue Timer | Asynchronous queue interaction. | The application allows you to call a set of applications while the subscriber is waiting in the queue. As soon as the call is served, the application stops running.
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Record File | Write to file. | The application allows you to record audio or video into file and send it to Email (Requires registered SMTP parameters in domain settings).
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Record Session | Record dialogue. | The application allows you to start / end recording conversations of telephony subscribers and the ability to send to Email (Requires registered SMTP parameters in domain settings).
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Echo | Echo test. | The ability to listen to your own media channel with a delay (in milliseconds) or without. | ||
Conference | The conference. | The application logs into the conference or creates a new conference with the specified name.
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Bridge | Connect. | The application allows you to connect the current channel with a new one. This can be either a webitel user or an external number via 07 Gateways or SIP URI. | ||
Transfer | Switch to another ACR scheme. | The application provides an exit from the current scheme and transfer to a new one. |
Advanced
Приложение | Изображение | Описание | Диспетчер приложения | |
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Send Email | Send Email. | The application allows you to send Email (Requires registered SMTP parameters in domain settings). You can use call variables in the subject and body of the message. | ||
Receive FAX | Get a FAX. | FAX server that saves the message to a PDF file with the ability to send to Email (Requires registered SMTP parameters in domain settings). | ||
BlackList | Blacklist. | Specifies the name of the blacklist and the list of actions (Actions exit) for subscribers from this list. | ||
Park | Parking call. | Put or pick up a call from the parking lot. | ||
Pickup | Call Pickup | The name of the group to intercept an unanswered call. | ||
Text-To-Speech | Generate audio from text. | Customize speech synthesis. | ||
Voicemail | Voice mail. | The application allows you to leave or listen to the left voice messages for the user Webitel. | ||
httpRequest | HTTP Request. | The application allows you to perform an HTTP request and save the result in call variables. http://api.webitel.com/en/latest/acr-applications.html#module-httpRequest | ||
Exists | Existence. | The application allows you to check for a specific dealer, queue, media file, or Webitel user. The result as true or false is stored in a variable. | ||
Custom Code | Custom code | The ability to perform any application described in the documentation: http://api.webitel.com/en/latest/acr-applications.html In one element there can be only one application. |