Issue | To do | Instructions | Screenshots |
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Dialer did not start | Check if there are any contacts under the Members tab to dial | Click Queue > Dialer > Members and check if there are any added members | |
Check the working hours on the dialer’s corresponding Calendar |
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Check the Gateway the diver uses for making calls |
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Dialer campaign has stopped | Check if there are any dialed numbers left under the Members tab | Click Queue > Dialer > Members and check the “End cause” column for the blank cells for each contact | |
Check if there are any dialed numbers left under the Members tab | Click Queue > Dialer > Members and check the "End cause" column for the "MAX_TRY_COUNT" value for each dialer contact. |