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To make external calls, you must connect a SIP line and configure inbound and outbpound outbound call routing.
To connect the SIP line, provide the line data to Webitel technical support at [email protected] or support portal my.webitel.com or use (инструкцией).
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This menu (Fig. 4) contains the user telephony settings::
- Disable integration with Contact Center - this parameter is for disabling the telephony module for this user.
- Enable debugging mode - this option is for enabling detailed logging in the browser console.
- Auto connection - this parameter is for automatically entering the Ready status (ready to receive a call) when entering the bpm`online system.
- Use Web phone - if this option is enabled, the user will be able to make calls in bpm`online using a headset or internal computer audio devices. When disabling this parameter, the call will be made using the SIP phone, which should be registered with the parameters for the current user.
- Sound notification for an incoming call - this parameter is for the presence of sound during an incoming call.
- Use video - enabling this option allows you to transfer video during a call.
- Operator - this parameter is for automatically entering the operator mode (for example, to receive calls from an incoming queue) when entering the bpm`online system.
- Available on demand - if this option is selected, then after each call from the queue, user exits the Agent mode, and in order to receive the next call, you need to manually change status.
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