The process is triggered automatically when you receive an incoming call to the OnNewCall event when DialerID is received in WebitelData. In other words, the process is started only for calls that have been transferred to the operator from Webitel Dialer. The process is referential, for making changes it is necessary to copy the process diagram and set the new process to the Process parameter in the Dialer page. Then, when you receive a call from this dialer, the necessary process will be launched. Below is a diagram of the reference process that can be modified using the standard process designer:
diagram 
As part of the process, the Contact is read from the table Dialer Participants. Information about the dialing member comes to the process as a member_id parameter, which is transmitted from the Webitel at the time of the incoming call. The standard elements for the correct functioning of the dialer are "callresult filling page", "Send the status of the dialer with the additional number" and "Send the status of the dialer". In the page of the autogenous page "Filling page callresult" there is an opportunity to mark the following parameters:
...