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  1. Log in to bpm'online and in the profile enable "debug mode":


2     2. On the keyboard, press F12


3     3. Right click on "Refresh Page" and select "Cache clearing and hard reset"


4   4. Select the part "Console"


5     5. Make or take a call



 6. Highlight logs and copy.


 7. Paste the result into a new text file.
 8. Attach the file to the appealrequest on the support portal.