Report on the status of operators:
- Work log of the Call Center agents - time indicators:
- Operator name
- Last time to enter CC mode
- Last time to exit the CC mode
- Total duration of stay in CC mode
- Talk and postprocess time
- Call waiting time (idle)
- Time spent in the status of "Break"
- Stay in "Do Not Disturb" Status
- The ratio of time in conversation to time waiting for a call (excluding breaks and do not disturb).
- On break - Reasons for the break
