The task is as follows
When an inbound call is received, get the internal number of the responsible person in CRM Creatio, direct the call to him (10 seconds), if there is no answer, send it to the secretary's number, 100.Implementation
In the section with public routes add a new scheme for the inbound number:
Example of Inbound Routing:
[
{
"ringback": {
"call": {
"name": "$${ru-ring}",
"type": "tone"
},
"transfer": {
"name": "$${ru-ring}",
"type": "tone"
}
}
},
{
"httpRequest": {
"exportCookie": "my_cookie",
"url": "https://example.bpmonline.com/ServiceModel/AuthService.svc/Login",
"method": "POST",
"headers": {
"Content-Type": "application/json"
},
"data": {
"UserName": "Supervisor",
"UserPassword": "Supervisor"
}
}
},
{
"string": {
"fn": "reverse",
"data": "${caller_id_number}",
"setVar": "reverted_caller_id_number"
}
},
{
"string": {
"data": "${my_cookie}",
"fn": "replace",
"setVar": "BPMCSRF",
"args": [
"/.*BPMCSRF=([^;$]+).*/",
"$1"
]
}
},
{
"httpRequest": {
"url": "https://example.bpmonline.com/0/dataservice/json/reply/SelectQuery",
"method": "POST",
"headers": {
"Cookie": "${my_cookie}",
"BPMCSRF": "${BPMCSRF}",
"Accept": "application/json;odata=verbose",
"Content-Type": "application/json"
},
"exportVariables": {
"Contact": "rows.0.Name",
"owner_caller_id_number": "rows.0.OwnerLogin"
},
"data": {
"QueryType": 0,
"Columns": {
"Items": {
"Name": {
"OrderDirection": 0,
"OrderPosition": 0,
"Caption": null,
"Expression": {
"ExpressionType": 0,
"ColumnPath": "Name"
}
},
"OwnerLogin": {
"OrderDirection": 0,
"OrderPosition": 0,
"Caption": null,
"Expression": {
"ExpressionType": 0,
"ColumnPath": "[WSysAccount:Contact:Owner].Login"
}
}
}
},
"AllColumns": false,
"IsDistinct": false,
"RowCount": 1,
"Filters": {
"FilterType": 6,
"ComparisonType": 0,
"LogicalOperation": 0,
"IsNull": true,
"IsEnabled": true,
"IsNot": false,
"Items": {
"FilterByPhone": {
"FilterType": 1,
"ComparisonType": 9,
"LogicalOperation": 0,
"IsNull": true,
"IsEnabled": true,
"IsNot": false,
"LeftExpression": {
"ExpressionType": 0,
"ColumnPath": "[ContactCommunication:Contact].SearchNumber"
},
"RightExpression": {
"ExpressionType": 2,
"ColumnPath": null,
"Parameter": {
"DataValueType": 1,
"Value": "${reverted_caller_id_number}"
}
}
}
}
},
"RootSchemaName": "Contact",
"OperationType": 0
}
}
},
{
"setVar": [
"continue_on_fail=true",
"hangup_after_bridge=true",
"ignore_early_media=true"
]
},
{
"answer": "183"
},
{
"if": {
"expression": "${owner_caller_id_number}",
"then": [
{
"bridge": {
"endpoints": [
{
"name": "${owner_caller_id_number}",
"type": "user",
"parameters": [
"leg_timeout=10"
]
}
]
}
}
]
}
},
{
"bridge": {
"endpoints": [
{
"name": "100",
"type": "user"
}
]
}
}
]
Description of variables:
| Line number | Application | Description |
|---|---|---|
| 3 | ringback | RBT - sets the tone for beeps. |
| 15 | httpRequest | Pass authorization in CRM Creatio and receive cookies for further requests. |
| 29 | string | "Expand" the phone number for a request in CRM Creatio. |
| 36 | string | Get the value of the token from the cookie into the BPMCSRF variable. |
| 47 | httpRequest | Execute the request and save the value of the number of the responsible person to the variable "owner_caller_id_number". |
| 133 | IF | If the variable is not empty then... |
| 137 | bridge | Call to the responsible agent in charge for 10 seconds. |
| 153 | bridge | Call the secretary's number. |
You need to change the following values from the example:
url - instead of "https: //example.bpmonline.com ....." indicate a link to your CRM Creatio;
UserName - username with administrator rights;
UserPassword - password for this user with administrator rights.
Important!
Please note that if the user password is changed in CRM Creatio, the new password must be specified in the request as well. Otherwise, authorization will not take place and Webitel will not be able to receive data from CRM Creatio.