Webitel user status report:
- Calls by extensions per hours - This table visualizes the number of calls in the context of operators with grouping per hour. The darker the fill - the more calls.
- Extensions by directions - The number of calls to directions in the context of users.
- Users work log - user status log:
- User
- Time of stay in the status of CC
- Time without registering SIP \ WebRTC phone
- Time with registration SIP \ WebRTC phone
- During conversation
- Time spent in the status of "Break"
- Stay in "Do Not Disturb" Status
- The ratio of time in conversation to time waiting for a call (excluding "break" and "do not disturb").
- On break - The reasons for the break.