Webitel user status report:

  • Calls by extensions per hours - This table visualizes the number of calls in the context of operators with grouping per hour. The darker the fill - the more calls.
  • Extensions by directions - The number of calls to directions in the context of users.
  • Users work log - user status log:
    • User
    • Time of stay in the status of CC
    • Time without registering SIP \ WebRTC phone
    • Time with registration SIP \ WebRTC phone
    • During conversation
    • Time spent in the status of "Break"
    • Stay in "Do Not Disturb" Status
    • The ratio of time in conversation to time waiting for a call (excluding "break" and "do not disturb").
  • On break - The reasons for the break.

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