All variables that participate in call routing are available for analytics.
A list of the main ones is presented in the table:
| Variable | Type | Description |
|---|---|---|
| leg | String | Leg of a call (A | B). |
| uuid | String | The unique identifier of the call. |
| direction | Enumeration | Call Direction:
|
| caller_id_name | String | Caller Name |
| caller_id_number | String | Subscriber's phone number |
| network_addr | String | Subscriber's network address |
| destination_number | String | Dialed destination number |
| domain_name | String | Domain name |
| extension | String | Webitel user ID |
| source | String |
|
| hangup_cause_q850 | Integer | Hangup Cause Code Table |
| hangup_cause | String | Hangup Cause Code Table |
| hangup_disposition | String | Which party ended the call |
| originate_disposition | String | Call Initialization Result |
| created_time | timestamp | Date and time the call began |
| duration | Integer | Call duration |
| billsec | Integer | Charged call duration in seconds |
| progresssec | Integer | Exchange media before connect in seconds |
| holdsec | Integer | Hold time in seconds |
| quality_percentage_audio | Integer | Audio Channel Quality Percentage |
| quality_percentage_video | Integer | Video Channel Quality Percentage |
| location | Object | Geo-position by phone number:
|
| variables | Object | The object contains all the variables from the channel:
|
| queue | Object | The object contains queue information:
|
| recordings | Array | Array of related sound files and conversation records with this call:
|
| callflow | Array | Array of call switch objects with time parameters:
|
